A seasoned and experienced team.
Michael Tuno is the president and founder of World Class Dealer Services, Inc., a company dedicated to training in all aspects of the F&I department. In addition to maintaining the success of his own company, Tuno has been an F&I Instructor for both the NADA American Truck Dealer Candidate Academy as well as the NADA Automobile Dealer Candidate Academy.
Prior to this, he spent time as the Vice President of Franchise Sales with the Guardian Warranty Corporation and a decade with Universal Underwriters. He has an overall extensive knowledge base in the areas of sales, F&I, automotive banking and sales management in the automotive retail industry.
Tuno has been a frequent speaker at the RVDA National Convention, as well as the NADA Convention. He first received his AFIP Certification in 1996, achieved the certification on the Master's level in 2012 and completed his second level Master AFIP Certification in 2014.
Robert J. Wilson, Esq.General Counsel
Robert Wilson is an trial attorney with 30 years of experience in the consumer finance field. Bob's law practice is in the Philadelphia area and he regularly consults with corporate clients on compliance issues. Bob resides in the suburban Philadelphia area with his wife and reports that his two sons are nearly "off the payroll."
Michele M. ZedakerOperations Manager
Professional experience includes: 2012-Current: Operations Manager with World Class Dealer Services, Inc., 2009-2012: Office Manager with World Class Dealer Services, Inc. and 1983-2008: Automotive product production at various levels for Ford Electronics Corp.
Educational background includes: AFIP Basic certified since 2014, 2012-2020: Notary Public and Montgomery County College, Associates in Business Management, August 2010.